M&A M&A
Customer experience solutions provider Fusion CX acquires German co. impacx for 2-M euros
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Kolkata-based customer experience (CX) and business process outsourcing (BPO) company Fusion CX , through its UK-based subsidiary Fusion BPO Services, has acquired 100% of the Germany-based call centre and BPO group impacx for EUR 2-M.The deal involves impacx Group’s three firms: impacx Solutions, tel-inform Solutions, and impacx Services - bought from Impacx Holding GmbH and Bernhard Sack under a share purchase agreement signed November 12. This acquisition marks the first entry of Fusion CX into Germany.Founded in 1991, impacx specialises in digital customer service, omnichannel management, CRM (customer relationship management), and AI-driven support operations. The company maintains nearshore delivery operations in Croatia and Greece and employs approximately 250.In 2025, Impacx reported revenue of approximately EUR 11.9 million (USD 13.2 million).