Conversational automation co Uniphore acquires knowledge automation firm Colabo

Palo Alto, California- and Chennai-based conversational automation company Uniphore has acquired US- and Israel-based Colabo, an AI-powered knowledge automation solution that specialises in extracting and utilising information from structured and unstructured documents in real time. With Colabo's solution integration, Uniphore's clients will be able to leverage AI to extract knowledge entities and graphs from structured and unstructured data. This helps ensure the most relevant content and next-best action are delivered to IVAs and live agents, for significantly better customer interactions. Colabo's innovative AI solution powers customer engagement solutions by unifying knowledge from any digital and physical content into a seamless, personalised omni-channel experience. Colabo's knowledge AI solution is different as it was built with a customer-first mentality.