M&A M&A
Freshworks to acquire US-based AI-led incident mgmt software firm FireHydrant
Source Company Announcement (opens in a new tab)Press Release (opens in a new tab)
Nasdaq-listed, Chennai- and San Mateo, CA (USA)-based Freshworks is to acquire New York-based FireHydrant, a provider of AI-powered incident management software. The combination will bring together Freshservice’s IT Service Management (ITSM) and FireHydrant’s core IT Operations Management (ITOM) as a unified AI-native ServiceOps solution designed to simplify operations, prevent disruptions, and ensure IT service reliability.Co-founded by Robert Ross and Dylan Nielsen in 2018, FireHydrant has expertise in IT and DevOps with customers across consumer and business industries, including Palo Alto Networks, BP, and Qlik. The company’s software-as-a-service (SaaS) provides on-call management, structured major-incident response, and integrated retrospective analysis embedded with AI.