M&A

M&A

Fusion CX acquires US-based BPO firm S4 Communications

Business Line   Fusion CX  

Kolkata- and Georgia, USA-based Fusion CX , a customer experience (CX) and business process outsourcing (BPO) services provider, is acquiring Houston, TX (USA)-based telecom-focused BPO player S4 Communications . S4 Communications had recorded revenues of USD 23.5 million in 2024.The acquisition will combine S4 Communications’ specialisation in serving clients across telecom and utilities industries with Fusion CX’s technologies including voice bots, chatbots, analytics, accent harmonisation, and AI-powered QMS.