M&A
Results-CX acquires Bulgarian BPO firm 60K
ChrysCapital-backed, Fort Lauderdale, FL (USA)-headquartered ResultsCX has acquired 60K, a Bulgaria-headquartered BPO company. The deal is part of ResultsCX's expansion into the UK and Continental European markets. Founded in 2008, 60K provides services to UK, European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. It has more than 1,300 employees working from offices in Sofia and Plovdiv and work-from-home locations across the country. Founded in 1990 and led by its Global CEO Rajesh Subramaniam, ResultsCX helps its clients deliver customer experiences across multiple channels, including voice, self-service, webchat, and social media. The company has clients in health insurance, media, telecommunications, retail, technology, and financial services. It has more than 20,000 employees across North America, the UK and Europe, India, and the Philippines.
From the Venture Intelligence PE-VC Deal Database: In October 2021, ChrysCapital had acquired ResultsCX from US-based PE firm One Equity Partners.
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